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infinatis1's avatar
infinatis1
New Contributor

DHCP FAILED Discover sent, no offer received T3 Unicast Ranging Received Abort Response - initializing

Sep 03 2016 09:59:53 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=
Sep 03 2016 09:59:53 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=
Jan 01 1970 00:09:57 5-Warning D04.1 ToD request sent - No Response received;C
Jan 01 1970 00:08:58 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:62
Jan 01 1970 00:08:58 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing M
Jan 01 1970 00:08:37 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94
Jan 01 1970 00:08:23 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;C
Jan 01 1970 00:07:51 3-Critical R02.0 No Ranging Response received - T3 time-out;C
Jan 01 1970 00:07:07 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing
Jan 01 1970 00:06:47 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-
Jan 01 1970 00:06:04 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Jan 01 1970 00:05:58 3-Critical R02.0 No Ranging Response received - T3 time-out;C
Jan 01 1970 00:05:12 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Jan 01 1970 00:04:53 3-Critical R02.0 No Ranging Response received - T3 time-out;
Jan 01 1970 00:04:41 3-Critical D02.0 DHCP FAILED - Request sent, No response;CM-
Jan 01 1970 00:04:22 3-Critical R02.0 No Ranging Response received - T3 time-out;
Jan 01 1970 00:04:08 3-Critical D02.0 DHCP FAILED - Request sent, No response;CM-.0;
Jan 01 1970 00:03:04 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-;
Jan 01 1970 00:03:04 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MA
Jan 01 1970 00:02:57 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-M

after some troubleshooting reset router and modem to factory default tried old worn out modem that gets hot and losses connection after a while reset it to factory default too same thing happens have the modem connected directly  to my pc right now still same old thing same problem as before the factory reset on both modems and router must have took 1 hour for it to get past Establish IP Connectivity using DHCP going to restart pc to see what happens hope i can reconnect to the internet  even if its so slow and very unstable

Channel ID 121  122  123  124  129  130  131  132 
Frequency 771000000 Hz  777000000 Hz  783000000 Hz  789000000 Hz  819000000 Hz  825000000 Hz  831000000 Hz  837000000 Hz 
Signal to Noise Ratio 35 dB  35 dB  35 dB  34 dB  33 dB  33 dB  33 dB  33 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
6 dBmV   6 dBmV   6 dBmV   6 dBmV   7 dBmV   7 dBmV   7 dBmV   6 dBmV  

UpstreamBonding Channel Value
Channel ID 2  1  3  4 
Frequency 26500000 Hz  21600000 Hz  33000000 Hz  37900000 Hz 
Ranging Service ID 34  34  34  34 
Symbol Rate 5.120 Msym/sec  2.560 Msym/sec  5.120 Msym/sec  2.560 Msym/sec 
Power Level 42 dBmV  40 dBmV  43 dBmV  44 dBmV 
Upstream Modulation [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

Signal Stats (Codewords)Bonding Channel Value
Channel ID 121  122  123  124  129  130  131  132 
Total Unerrored Codewords 255285074  254228373  254211127  254219576  254201612  254202863  254203679  254204733 
Total Correctable Codewords 0  0  0  0  47  45  54  79 
Total Uncorrectable Codewords 1345  1359  1338  1407  1542  1338  1578  1557 


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  • EdwardH's avatar
    EdwardH
    Valued Contributor
    The log appears to have issues with the modem timing out trying to sync. The signal currently seems to be normal however. When it is resetting are the lights on the modem going down or flashing when that occurs after your resetting?

    ---
  • infinatis1's avatar
    infinatis1
    New Contributor

    they flash as they go down the one before the last one flashes and the last light goes off and the whole process repeats and takes a few hours to work right  went down again last night

  • DustinP's avatar
    DustinP
    Moderator
    infinatis1,

    You had mentioned a splitter. Is this inside the home between the wall and the modem? Are you able to bypass the splitter and have a direct line to the Modem and report the findings?

  • infinatis1's avatar
    infinatis1
    New Contributor

    tried different splitters  and tried bypassing the inside splitter  problem went away for a little while after i put it back like it used to but the problem just keeps coming back got a new modem arris sb6183 to see if a brand new modem would fix the problem did all the steps waited for the ativation page to open like it did a few years ago when i opened a browser nothing happened so i entered the link my self didnt work hooked the current modem back up went back to the website just cox oops ** went i put the new modems info in dont want to call the will charge to activate it you  hook it up they just sit in their work space hit a few buttens charge you $50.00 to activate it

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    @infinatis1

    We can added the modem to the account for you, there is no charge to do that. Please send an email including the modem info (manufacturer & model), along with the name and address listed on the account.
  • infinatis1's avatar
    infinatis1
    New Contributor

    today

    Sep 11 2016 10:22:06 5-Warning B301.2 Auth Reject - No Information;CM-MAC
    Sep 11 2016 10:20:37 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=
    Sep 11 2016 10:20:37 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=
    Sep 11 2016 10:20:07 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 11 2016 10:20:07 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 11 2016 10:19:38 3-Critical I02.0 REG RSP not received;CM-MAC=
    Sep 11 2016 10:19:38 4-Error I271.0 T6 Timeout and retries exceeded;CM-MAC=
    Sep 11 2016 10:19:32 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 11 2016 10:19:32 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC
    Sep 11 2016 10:19:24 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=
    Sep 11 2016 10:19:24 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=
    Jan 01 1970 05:54:13 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Jan 01 1970 05:53:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Jan 01 1970 05:53:30 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Jan 01 1970 05:53:13 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Jan 01 1970 05:51:42 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Jan 01 1970 05:51:42 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Jan 01 1970 05:51:20 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Jan 01 1970 05:48:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=9
    Jan 01 1970 05:48:29 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=

    signal  9/11/2016 1:42pm

    DownstreamBonding Channel Value
    Channel ID 121  122  123  124  129  130  131  132 
    Frequency 771000000 Hz  777000000 Hz  783000000 Hz  789000000 Hz  819000000 Hz  825000000 Hz  831000000 Hz  837000000 Hz 
    Signal to Noise Ratio 34 dB  34 dB  33 dB  33 dB  32 dB  32 dB  32 dB  32 dB 
    Downstream Modulation QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256 
    Power Level
    The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
    		6 dBmV   5 dBmV   5 dBmV   5 dBmV   6 dBmV   6 dBmV   6 dBmV   6 dBmV  

    UpstreamBonding Channel Value
    Channel ID 3  1  2  4 
    Frequency 33000000 Hz  21600000 Hz  26500000 Hz  37900000 Hz 
    Ranging Service ID 34  34  34  34 
    Symbol Rate 5.120 Msym/sec  2.560 Msym/sec  5.120 Msym/sec  2.560 Msym/sec 
    Power Level 42 dBmV  42 dBmV  42 dBmV  45 dBmV 
    Upstream Modulation [3] 16QAM
    [3] 64QAM
         		 [3] 16QAM
    [3] 64QAM
         		 [3] 16QAM
    [3] 64QAM
         		 [3] 16QAM
    [3] 64QAM
     
    Ranging Status Success  Success  Success  Success 

    Signal Stats (Codewords)Bonding Channel Value
    Channel ID 121  122  123  124  129  130  131  132 
    Total Unerrored Codewords 547345003  546187351  546195912  546204608  546178672  546179559  546180757  546181820 
    Total Correctable Codewords 32  47  23  41  54  80  56  66 
    Total Uncorrectable Codewords 1287  1352  1457  1293  1488  1662  1556  1541 

  • infinatis1's avatar
    infinatis1
    New Contributor

    last night/morning

    Jan 01 1970 00:00:54 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC
    Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=
    Sep 11 2016 04:23:52 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 11 2016 04:23:52 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 11 2016 04:23:06 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 11 2016 04:22:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 11 2016 04:22:18 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 11 2016 04:21:31 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 11 2016 04:20:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 11 2016 04:20:39 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 11 2016 04:19:57 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 11 2016 04:18:59 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 11 2016 04:18:32 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 11 2016 04:17:47 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;
    Sep 11 2016 04:17:47 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 11 2016 04:17:06 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 11 2016 04:17:06 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 11 2016 04:16:48 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 11 2016 04:16:47 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 11 2016 04:16:15 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=

    Downstream Bonding Channel Value
    Channel ID 121
    Frequency 771000000 Hz
    Signal to Noise Ratio 32 dB
    Downstream Modulation QAM256
    Power Level
    The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
    8 dBmV
    Upstream Bonding Channel Value
    Channel ID 3
    Frequency 33000000 Hz
    Ranging Service ID n/a
    Symbol Rate 5.120 Msym/sec
    Power Level 41 dBmV
    Upstream Modulation [3] 16QAM
    [3] 64QAM

    Ranging Status Continue
    Signal Stats (Codewords) Bonding Channel Value
    Channel ID 121
    Total Unerrored Codewords 251489
    Total Correctable Codewords 0
    Total Uncorrectable Codewords 1462

    13hours ago

    2016 00:01:20 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 11 2016 00:00:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 11 2016 00:00:30 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 10 2016 23:59:57 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 10 2016 23:59:56 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 10 2016 23:59:37 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 10 2016 23:59:37 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 10 2016 23:59:03 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 10 2016 23:59:03 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 10 2016 23:58:14 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 10 2016 23:56:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 10 2016 23:56:30 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 10 2016 23:56:27 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 10 2016 23:55:43 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 10 2016 23:55:42 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 10 2016 23:55:39 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 10 2016 23:55:05 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
    Sep 10 2016 23:54:51 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
    Sep 10 2016 23:53:03 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
    Sep 10 2016 23:52:34 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=

    Channel ID
    Frequency
    Signal to Noise Ratio
    Downstream Modulation
    Power Level
    The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
    Upstream Bonding Channel Value
    Channel ID
    Frequency
    Ranging Service ID
    Symbol Rate
    Power Level
    Upstream Modulation
    Ranging Status
    Signal Stats (Codewords) Bonding Channel Value
    Channel ID
    Total Unerrored Codewords
    Total Correctable Codewords
    Total Uncorrectable Codewords

    DOCSIS Downstream Channel Acquisition Done
    DOCSIS Ranging Done
    Establish IP Connectivity using DHCP In Progress
    Establish Time Of Day Done
    Transfer Operational Parameters through TFTP Done
    Register Connection Failed
    Cable Modem Status Offline
    Initialize Baseline Privacy Not started

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    These are from the original modem correct? I tried to check the signal levels and the modem appears to be offline. Were you trying to add the new one? If you're having trouble activating a new modem we can do that for you.
  • infinatis1's avatar
    infinatis1
    New Contributor

    yup its the old one it started doing somthing diffrent wantted to see what was going on just the same thing i guess i have to use the cox account email right