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Spica2041's avatar
Spica2041
New Contributor
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Destination America off air

For a while now I've been met with "Temporarily Off Air" every time I tune to Destination America (channels 1103 and 103). I watch this channel the most and would like to see it come back. I checked the forums here and can't find anything recent about the outage. What's going on?

Destination America 1103 103 off air
  • Becky's avatar
    Becky
    Hi Spica2041,

    Unplug the power from your cable box for 2 minutes, and then plug the power back in. Give the cable box time to go through its reboot cycle. If Destination America continues to show the TOA message after the reboot, it might be time to schedule a service call. Please let us know!

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  • Spica2041's avatar
    Spica2041
    New Contributor

    No news from Cox? It's still out, has been for at least a couple weeks. Channel cycling doesn't change anything because it's not just a black screen. It actually has the "Temporarily Off Air" card. I went to Destination America's web site and did a search for channels in my area (85032) and it said they aren't on Cox.

  • Becky's avatar
    Becky
    Moderator
    Hi Spica2041,

    I get the "Temporarily Off Air" error message on channel 103 and 1103, also. I'm so sorry about this! I've reported it to our video engineers, and I'll update you as soon as I get more info. I'm hopeful we can get this resolved quickly for you. Thanks for letting us know!

  • StephanieA's avatar
    StephanieA
    Former Moderator

    Spica2041,

    I'm showing the ticket is closed. Are you still getting the message on these channels?

  • Spica2041's avatar
    Spica2041
    New Contributor

    I just checked and both still have the Temporarily Off Air cards. Nothing has been fixed :(

  • Becky's avatar
    Becky
    Moderator
    Hi Spica2041,

    Unplug the power from your cable box for 2 minutes, and then plug the power back in. Give the cable box time to go through its reboot cycle. If Destination America continues to show the TOA message after the reboot, it might be time to schedule a service call. Please let us know!

  • Spica2041's avatar
    Spica2041
    New Contributor

    I'm so sorry, I didn't realize I had another response until now. I just came back to check (email notification must have gone to spam by accident). Unplugging the box for a few minutes worked!

    Thanks for your help!  Now I can watch my ghost shows lol.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    I'm glad to hear that restarting the device helped! Have a great weekend. -Mike