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Omoeba's avatar
Omoeba
New Contributor
Solved

Data usage meter

Even though I streamed several 2-hour-long 4k movie and gamed on my ultimate internet connection, the data usage is still 0.0 out of 1024 gb, what is causing the problem

  • Becky's avatar
    Becky
    Hi Omoeba,

    It looks like this might be due to an issue on our side. I'm working to get this corrected for you!

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  • grymwulf's avatar
    grymwulf
    Contributor II

    The data meter is not real-time, afaik it is a 24hr delay for updating.  Is this all from today or is it from several days ago?

  • Omoeba's avatar
    Omoeba
    New Contributor

    Not just today, 20 days and still no update

  • grymwulf's avatar
    grymwulf
    Contributor II

    And here, we see the violence inherent in the... oh wait wrong movie.

    Yeah, data usage tool issues are a big problem.  I really don't like the whole usage based billing model for data, but until true competition happens...

  • Becky's avatar
    Becky
    Moderator
    Hi Omoeba,

    It looks like this might be due to an issue on our side. I'm working to get this corrected for you!

  • Becky's avatar
    Becky
    Moderator
    Hi Omoeba,

    I submitted a ticket on your behalf to fix the issue with your data usage meter. Due to the holiday, it may be next week before we have a resolution. I'll let you know as soon as I have an update!