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h2ouup2's avatar
h2ouup2
New Contributor

Data Usage Meter

I understand I get charged if I go over 1 TB, which was dropped from 2TB for the Ultimate package.  I tried to find the Data Usage Meter on your website, which was impossible for me to find.

I downloaded the app and it says it can't capture my data usage.  So my question is you can't tell me how much I'm using, but you can charge me if I go over.  How is that?

This sure seems like a scam to me to get more money.  Is it time to change?

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  • NicholeC's avatar
    NicholeC
    Moderator
    Hi h2ouup2,


    You can access the data usage meter by going to: https://www.cox.com/residential/education-center/internet/data-usage.html

    If you're not seeing any data after logging in, we can take a closer look at the user ID. Please send an email to cox.help@cox.com. Please include your address, your full name, and the ID you're logging in with.

    Thank you,