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Jt25741's avatar
Jt25741
New Contributor

Data Usage Meter Broken for 2 weeks

Is this a known problem....I seen this error now for at least 2 weeks:

xception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.cox.chsi.app.Authenticator.checkOnlineBackupActiveRole(Authenticator.java:695)
	com.cox.chsi.app.Authenticator.addRoles(Authenticator.java:513)
	com.cox.chsi.app.Authenticator.getUser(Authenticator.java:388)
	com.cox.chsi.app.Authenticator$Proxy$_$$_WeldClientProxy.getUser(Authenticator$Proxy$_$$_WeldClientProxy.java)
	com.cox.chsi.app.PageRestrictFilter.doFilter(PageRestrictFilter.java:144)
	com.cox.chsi.app.HttpRequestDebugFilter.doFilter(HttpRequestDebugFilter.java:103)

note The full stack trace of the root cause is available in the JBoss Web/7.0.16..Final-redhat-1 logs.


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  • Angels1958's avatar
    Angels1958
    New Contributor

    I continue to have this error, too. It started on August 24. Numerous emails with Cox.help plus responses on this forum have not solved the problem. A forum rep in another thread said the maintenance period was over and the meter should be available as of Sept 2. Well, it is now Sept 7th and no access to Internet Tools. What operating system are you using? I am on OS 10.11.6. the latest for the Mac.

  • Jt25741's avatar
    Jt25741
    New Contributor

    I get he same error on my Mac and PC....they are server side errors...so it wont matter what OS we are hitting it from. It is all on Cox side....we just need to find somebody who actually cares to fix it or take ownership of the problem.  :(

  • Angels1958's avatar
    Angels1958
    New Contributor

    My access to Internet Tools has been restored, effective today (Sept 8).

  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    No More Cable Bills:

    [Copy&Paste the link to view video]

    https://www.youtube.com/edit?video_id=wROUdmO-uY8