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AlexCinTucson's avatar
AlexCinTucson
New Contributor II

Data Usage Meter Alert at 113% with No Notification

Wow one F' up after another Cox. 

1. Institute a complete bull 1TB data cap and tell customers to ration

2. Data usage meter is regular not working

3. NO ALERTS LIKE I WAS TOLD.

I am so sick of all this bull spit Cox has dumped on its customers. So first let me quote the email I recieved from Cox on 6/27/2017

"Your recent data usage history shown above, indicates you may be likely to exceed your Cox High Speed Internet data plan of 1 TB per month. We will attempt to notify you via email and browser alert when you have used 85% and 100% of your monthly data plan. "


I logged into to check if the Data Usage Meter was even working because it has been inaccessible multiple times this month and to my suprise I am at 113% or 1154 GB of the Data Plan and I received NO alert at 85% or 100%. 

What the ***?

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  • AlexCinTucson's avatar
    AlexCinTucson
    New Contributor II

    Still no response Cox Customer Service? Either you must not have an answer or I must not be worth much to Cox

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    I can check on what's happening with the Data Usage Meter, we'll need your account info. Please email us at cox.help@cox.com with the name, address and username listed on the account.
  • AlexCinTucson's avatar
    AlexCinTucson
    New Contributor II

    I have still not recieved an answer on this. 

    On the phone yesterday with the Executive Escalations Team I was told I would get a call back with an answer same day. I DID NOT RECEIVE A CALL BACK. 

    Whats the point of this forum if you can't answer simple f'ing questions?

    Why are the alerts not working?

    My guess, under the Profile setting: Promotional Preferences Control the ways in which Cox Communications can contact you to offer you additional products and services. I assume we have to agree to be spammed by Cox to receive the alerts? Clearly Cox customer service doesn't know the answers.

  • Karen_R's avatar
    Karen_R
    Former Moderator
    Hello AlexCinTucson,

    That is for promotional emails only. There is no system outage with the alerts. I'd be happy to take a look into this for you. Please email us at cox.help@cox.com with the name, address and username listed on the account. Thanks
  • mcclaunch88's avatar
    mcclaunch88
    New Contributor

    So I filed a complaint with the FCC and Cox called me and tried to tell me about how because of people that use high data it slows everyone else down. Basically cox is pretty much no going to tell people how they need to 'manage you data wisely'. This is ludicrous and when they drop the data cap because everyone is so upset they won't have any customers. Only the people that have to remain with them because there is not another available in the area. Cox is claiming that "we expect minimal to no impact for the vast majority of our customers." Why then are there several posts on their forums that are several pages long with people who this is affecting?

    I don't know if it will help but I put together a petition that may not go anywhere but I'm going to try. I have a family of 5 and we are all gamers and streamers. Our games patches can be anywhere from 50GB to 120GB sometimes and Cox with her data caps is basically saying I can't do things in my spare time at home because they are going to charge me for it. I don't care if I get banned from there forums for posting this but I'm going to reply to every single forum post I can find with this information and I hope something can be done. I added the link for the petition. Sign and share if you like because I'm not giving up. I don't fight for a lot but this is one thing that is going to impact my family and I don't like it.

    https://www.change.org/p/sharon-s-truxillo-stop-imposing-in-personal-lives-by-adding-data-caps

  • MichaelJ's avatar
    MichaelJ
    Moderator
    Hi, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.