Cox Upload Speed Issue
Hello I have been trying to get my upload speeds looked at for the past couple of weeks. I have had multiple techs come out and everyone is saying everything is in spec. No matter what the service, or where I am sending the file I am only able to upload at around 7/10Mbps. The plan I am paying for supports up to 30. I had no issues up until about a month or two ago when the speeds drastically lowered. I can try to download/stream a file from my computer remotely from another cox customer in my area, same thing just maxes out at 7Mbps.
I have already had 4 techs come out and look at the house and the wiring, the modem has been replaced. At this point I don't know what to do because it is nothing on my end I can fix. The cox speed test for my region maxes out the connection but is literally the only site that says those speeds. I am not able to replicate those speeds from the cox speedtest on any other service, but if I choose any other cox region in the speed test it reflects the speeds I am experiencing. I am at my wits end and do not wish to lower/cancel my service, but I don't know where else to go from here. We have eliminated that there are no issues with the wiring in my house or the modem/devices connected to it.
The last rep I spoke with at Cox told me my options were to cancel my service or lower my plan. He also said that I needed a higher spec modem or modem/router combo for my package and my current modem wouldn't support it due to the number of channels(I know this isn't true and the modems I had were rated well above the plan I had). I have a sb6183 and bought a sb6190 to troubleshoot the issue. I have had the sb6183 since I had the service installed and it only recently started having issues. The issues followed to the new modem. Anyone else have any similar experiences?