Forum Discussion

Tazman21's avatar
Tazman21
New Contributor

Cox to start deleting un-opened emails on PRIMARY ACCOUNTS??

Been a cox customer over 20yrs. got a email that my emails would be deleted by april 12th if I did not login.

Bull, they were already gone when I logged in...(5 days ago) Based on the emails that were in there, this deletion happened 30 days prior. Tech said they could try to recover them. 

In the past, I was told. If I did not login to primary email account,  the emails would be untouched cause it is the PRIMARY account linked to my service...... Was that way for years.

NOW, I am told  if I do not login to PRIMARY EMAIL account it will be treated as the secondary accounts are, and emails deleted due to not logging in.

Then it was, (2 days later, different tech) even IF I did log in, all my UNOPENED emails  would be deleted in a certain amount of time as clean up.

WHICH IS IT?????

COME ON COX My email accounts have never reached even 30% of the storage capacity in all these years. 

I would expect this from a free email type provider, and I might be able to understand IF my emails were getting alot of spam.    

YET you give me 20gig of cloud storage, to back up stuff to.(I don't need cloud storage)

It is not my fault that Cox dropped the ball when customers cancled their service and COX DID NOT  delete their email accounts so people kept using them and took advantage of you.

Please consider giving customers the option of cloud storage VS untouched email accounts when they are well under the allotted storage you indicate.

3 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • CarolLM's avatar
    CarolLM
    Former Moderator

    Thank you.  We always appreciate customers who take the time to give us their feedback. I’ll pass what you’ve said onto our management team

  • stinkfoot63's avatar
    stinkfoot63
    Contributor II

    I'd chime in and second the suggestion- notwithstanding that this most likely is a pat response and the odds are far greater that the moon will come crashing down into the Indian Ocean than the management team entertaining something from a customer that the business condition gives no reason for Cox not to take for granted... no real competition.

    I wonder how it is that a company that sells subscriptions to communication services.... phone, internet, television- can't see fit to alert paying customers of changes to services

    Cox Communications doesn't seem to communicate.

    CarolLM said:

    Thank you.  We always appreciate customers who take the time to give us their feedback. I’ll pass what you’ve said onto our management team

  • Tazman21's avatar
    Tazman21
    New Contributor

    So which is it? Let me ask it a different way.

    If I have emails in PRIMARY account, in the in box or in a seperately created folder, and those emails are not opened,  will they be deleted after a given amount of time?

    stinkfoot63 said:

    I'd chime in and second the suggestion- notwithstanding that this most likely is a pat response and the odds are far greater that the moon will come crashing down into the Indian Ocean than the management team entertaining something from a customer that the business condition gives no reason for Cox not to take for granted... no real competition.

    I wonder how it is that a company that sells subscriptions to communication services.... phone, internet, television- can't see fit to alert paying customers of changes to services

    Cox Communications doesn't seem to communicate.

    AGREE, and monopolies are never a good thing.

    But the so called abuse (lost profits) cox feels they have suffered are of their own doing. not to hard to delete access to a email account I would imagine, dock the employee that did not follow through with their job in closing the cancled service account.

    Leaving drops connected when people cancled their service did require more of a expense prior to the new little boxes for basic tv. So that is mostly a mute point now.

    we will see, as I can't even log into my email at the moment, time for another phone call...........