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BonsaiBandit's avatar
BonsaiBandit
New Contributor

Cox Security Suite Activation

I am trying to activate my Cox Security Suite and continue to get this error message.

We were unable to activate your Cox Security Suite service at this time.

Why???

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  • Becky's avatar
    Becky
    Moderator
    Hi BonsaiBandit,

    When trying to activate Cox Security Suite, are you signed in with your Primary Cox Username?

  • LRJ's avatar
    LRJ
    New Contributor

    I have also been unable to activate the Security Suite, a year ago I was told it was because I have Edge on my computer and it was new, but I'm still unable to get something I am paying for.  My computer meets all of the technical requirements.  I sign in on my primary username.  I follow all the directions.

  • GregP1's avatar
    GregP1
    Moderator

    Hi BonsaiBandit and LRJ,

    Please Email us at Cox.help@cox.com your account info including the following:
    Name
    Full Street address
    Last 4 of ssn
    and cox username you are logging in with to activate the Security suite