Forum Discussion

Miz_Chellie's avatar
Miz_Chellie
Contributor

Cox quietly reduced internet speeds?

Checked my data usage this meter this morning and it said in red that there was an important message from Cox. Premiere speeds are now 100 down from 150?  Was anyone else aware of this? Will out bills be reduced as well?

http://www.cox.com/residential/support/internet/article.cox?articleId=2fd6ccb0-b13a-11df-4be3-000000000000

I ditched cable and upped my Internet Plan  and this is what I signed up for in the small box below....what's going on?

https://www.cox.com/residential/pricing.html#internet

Cox Internet Premier

• Up to 150 Mbps download

• Up to 10 Mbps upload

• 100 GB of Cloud Drive storage

$84.99/mo.
$84.99/mo. for 12 months

Order Now

NEW plan on site ........as of today's urgent message

PackageMonthly Included DataSpeeds
 
Download / Upload
Starter 200 GB 5 Mbps / 1 Mbps
Essential 250 GB 15 Mbps / 2 Mbps
Preferred 350 GB 50 Mbps / 5 Mbps
Premier 700 GB 100 Mbps / 10 Mbps
Ultimate 1000 GB 200 Mbps / 20 Mbps
 
Note: 300 Mbps / 30 Mbps in select areas
Gigablast (Where Available) 2000 GB 1 Gbps / 1 Gbps

9 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Miz.Chellie

    I looked at your account and your speeds have not changed. Did you by chance choose a different location when visiting our page? Those looks like the current speeds for some other markets.

  • Miz_Chellie's avatar
    Miz_Chellie
    Contributor

    Hello - No I didn't but maybe it has to do with maintenance of the Internet Tools.?  It is now back to 150 when I click on my bill portion and now today 8-31  and now my data bucket limit is listed as 1200 GB.  I am not going to get excited yet - but that sure would be nice.

    Are data limits increasing? Do you know?

    Thanks,

  • Miz_Chellie's avatar
    Miz_Chellie
    Contributor

    If you look at the internet packages as a new customer in my area  it still shows 100 but my package shows 150.  Seems like a lot of links are just not updated but I am OK.

    I would like to know why my data bucket now says 1200 instead of 700.  It is not fully updated yet but a few more dates have been added in.,

  • ChrisL's avatar
    ChrisL
    Former Moderator

    During scheduled maintenance the data usage meter was temporarily showing incorrect information. The meter is currently unavailable while we continue the planned maintenance. This change on the meter did not impact our customers and is being updated now. Up to date information on our Internet packages can be found here: https://www.cox.com/aboutus/policies/speeds-and-data-plans.html

  • Miz_Chellie's avatar
    Miz_Chellie
    Contributor

    Chris - thanks but it is another non-working link that just loops around back to the account and not to the main packages.  Do you have a better link?

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Miz.Chellie

    It looks like the link didn't paste correctly, see if it works now.

  • Miz_Chellie's avatar
    Miz_Chellie
    Contributor

    This is one of the incorrect links

    http://www.cox.com/residential/support/billing-and-account/article.cox?articleId=2fd6ccb0-b13a-11df-4be3-000000000000

    It is still showing premiere at the incorrect rate - maybe you can send to someone to correct. Page was updated 8-25. My neighbor wants to get Cox and I plugged in their address so it is the correct location.

    And now the data meter is completely non-operational while work is being performed

    I am not going to be concerned with going over my data this billing period.  If it does go over and there is a charge, I will just refer back to this post since I have not been able to monitor it.

  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    No More Cable Bills:

    [Copy&Paste the link to view video]

    https://www.youtube.com/edit?video_id=wROUdmO-uY8