I have completed every on-line test available and confirmed that I have at least version 13 embedded into my Windows 10, yet I continue to receive a 'Cox pop-up' that says I need "version 9 or newer to communicate with Cox Enhanced email". Have other users had this problem? I have been trying for over two weeks to find a solution and have not. Please let me know. Thanks, Lou

Hi Lou8, We are currently in the process of migrating all accounts to a new web mail platform both enhanced and legacy will be replace by the end of the year.you will receive an email a few weeks before you are moved. In the meantime, Which web browser are you using to access the enhanced web mail and have you tried to uninstall flashplayer and update to the latest version from https://get.adobe.com/flashplayer/ ?

Greg, thanks very much for the reply, will try what actions you provided. Will let you know. Thanks again, Lou

Greg, forgot to mention I am using Edge 15 web browser thanks, Lou

Greg, I tried what you suggested. It did not work. Lou

Hi LouJ8, Do you have another browser installed on your computer that you can try with?

Cox failure to recognize version 9 or higher of Adobe Flash Player on Windows 10

17 Replies

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GregP1
Moderator
Hi Lou8,
We are currently in the process of migrating all accounts to a new web mail platform both enhanced and legacy will be replace by the end of the year.you will receive an email a few weeks before you are moved.
In the meantime, Which web browser are you using to access the enhanced web mail and have you tried to uninstall flashplayer and update to the latest version from https://get.adobe.com/flashplayer/ ?
LouJ8
New Contributor
Greg, thanks very much for the reply, will try what actions you provided. Will let you know.

Thanks again,

Lou
LouJ8
New Contributor
Greg, forgot to mention I am using Edge 15 web browser

thanks,

Lou
LouJ8
New Contributor
Greg, I tried what you suggested. It did not work.

Lou
MaryF
Former Moderator
Hi LouJ8,

Do you have another browser installed on your computer that you can try with?
Don149
New Contributor
We are having the same problem and error message on all of our computers that got the last Microsoft update. We have tried uninstalling Flash and reinstalling latest version. We have tried Microsoft Edge, Firefox, and Chrome. Nothing allows us to view our business email, except the one computer in our office that has not updated yet. Please do not suggest rolling back the update. The updates are crucial to staying ahead of the Ransomware schemes.
StephanieA
Former Moderator
Don149,

Have you spoken to our Business Support about your email? We can help with residential services in the forums at this time. You can call 86-272-5777 or I can get someone to call you. Please email cox.help@cox.com with the account details and a link to this post.
Don149
New Contributor
Yes, we spoke with Cox Business Support more than a week ago. They were unable to help. They said its an Adobe Flash problem, not a Cox problem.

On a related note, yesterday, 7/11/2017, there were Windows 10 updates that included Flash Player. It did not solve the problem.
Don149
New Contributor
I was able to get Cox Business Email to view in Google Chrome.
ChrisL
Former Moderator
@Don149

Chrome uses it's own built-in version of Flash. That being the case I suspect there's something wrong with either the Flash installation or perhaps some compatibility issue with the latest Windows updates. Using Chrome or setting up an email client may be an effective workaround.