Cox failure to recognize version 9 or higher of Adobe Flash Player on Windows 10
I have completed every on-line test available and confirmed that I have at least version 13 embedded into my Windows 10, yet I continue to receive a 'Cox pop-up' that says I need "version 9 or newer to communicate with Cox Enhanced email".
Have other users had this problem? I have been trying for over two weeks to find a solution and have not.
Hi Lou8, We are currently in the process of migrating all accounts to a new web mail platform both enhanced and legacy will be replace by the end of the year.you will receive an email a few weeks before you are moved. In the meantime, Which web browser are you using to access the enhanced web mail and have you tried to uninstall flashplayer and update to the latest version from https://get.adobe.com/flashplayer/ ?
We are having the same problem and error message on all of our computers that got the last Microsoft update. We have tried uninstalling Flash and reinstalling latest version. We have tried Microsoft Edge, Firefox, and Chrome. Nothing allows us to view our business email, except the one computer in our office that has not updated yet. Please do not suggest rolling back the update. The updates are crucial to staying ahead of the Ransomware schemes.
Have you spoken to our Business Support about your email? We can help with residential services in the forums at this time. You can call 86-272-5777 or I can get someone to call you. Please email firstname.lastname@example.org with the account details and a link to this post.
Chrome uses it's own built-in version of Flash. That being the case I suspect there's something wrong with either the Flash installation or perhaps some compatibility issue with the latest Windows updates. Using Chrome or setting up an email client may be an effective workaround.