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rong's avatar
rong
New Contributor

cox email rejects pacbell.net email addresses

Can anyone help with this?  My elderly mother who lives in Sun City West AZ switched to cox email.  She can still send email to my pacbell.net email address but cannot receive.  Since I also subscribe to cox, I tried out my cox email box and tried sending a message to it from my pacbell.net email address.  Cox bounced the email back and here is an interesting part of the return message:

Received-SPF: None (protection.outlook.com: pacbell.net does not designate
 permitted sender hosts)

Evidently, cox is proactively rejecting pacbell.net email addresses.  Why is that?  I have had this email address for years and not had a single problem.
Until now of course.

Can someone look into this and get this fixed?
Thanks

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  • Becky's avatar
    Becky
    Moderator
    Hi Rong,

    I'm glad you reached out to us with this problem! Are you able to post the entire error message so we can see the full header?

  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    Watch anything in the world you want for free proven in the link below.

    -No more cable bills-

    [copy&paste the link to view the video overview]: https://www.youtube.com/watch?v=wROUdmO-uY8