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CDriscoll's avatar
CDriscoll
New Contributor

Cox Contour Box randomly resetting

Hi. We just got a mini contour box added, and it constantly resets itself randomly. Even after adjusting settings to where it wouldn't power off for power save mode on its own. We've tried manually resetting it, unplugging it, and switching out cables.

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  • Allan's avatar
    Allan
    Moderator

    Hello CDriscoll,

    Is there a splitter or signal amp on the cable line going to the modem?

    Thanks,

    Allan - Cox Support Forums Moderator

  • Allan's avatar
    Allan
    Moderator

    Ok, Please send us an email with your full address to cox.help@cox.com so we can research this issue further for you.

    Thanks,

    Allan - Cox Support Forums Moderator.