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JMike's avatar
JMike
New Contributor

Cox Cloud Drive out of space

My Cox Cloud Drive has been totally unusable.  I kept getting notices that I was running out of space.  I tried changing the setup by selecting fewer directories but even what I previously had selected for backup should have been only a few GB.

I went to the Cloud Drive on line.  Most all that was showing up was all empty folders.  I went through and deleted everything displayed and even deleted them out of the recycle bin so it should be totally empty, but the indicator on the page still shows I'm using 100GB / 100GB.  So I can't figure out what else to delete or clear out of it.  I've had to shut down my Cloud Drive backup since it just keeps giving me the getting low on space messages.

Can I get any help with this or should I just totally remove the Cloud Drive from my computer!!

100GB100GB
cloud drive

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  • AllenP's avatar
    AllenP
    Valued Contributor

    Check the recycle bin.  It counts toward space used.  Don't know if this is your problem but worth a look see.

  • JMike's avatar
    JMike
    New Contributor

    I had mentioned in my comments above that I had cleared out the recycle bin folder.  I have checked all three folders (Recycle Bin, Backup, and Online Files).  They are all empty.

  • dfmcse's avatar
    dfmcse
    New Contributor
    Cloud Drive should be called ** Drive. I've had nothing but trouble with it and Cox Support folks know NOTHING about it. I've been a Cox customer for a long time and when they first came on line with Cloud Drive I tried it. The interface is slow and many times non-responsive. I've blown everything off of CD and removed the software from my machine but the web interface still shows 91% usage on the drive. I continue getting e-mails from Cox about CD so I thought . . . .it's been awhile, maybe they have things sorted out with CD. So, I log back in to it and I GET THE SAME RESULTS. So, I call Cox Support and they're like Cloud What? Oh we don't have anything to do with that and they give me a phone number to call. (888) 556-1162 and that # tells me they are closed. LOL So now I'm on the phone with them with # listed in this thread. Thanks, I'll let you know what happens on this call.
  • dfmcse's avatar
    dfmcse
    New Contributor

    Just got off the phone with the CD support guy. Sounded like he was in Mexico based on the accent but what do I know. He was going to give me a ticket number but that never happened. Says they will call me back after the server guys check my account.

    I decided to try Chrome and see if I could get the interface to work, I've been using IE. Chrome seemed to work a bit faster, at least if pops the errors up faster. I did manage to get the Recycle Bin to pull up and there were 57035 files listed. I attempted to empty the Recycle Bin and I got the same result I was getting with IE. 

    I'll let you all know if I get a call back.

  • JMike's avatar
    JMike
    New Contributor

    I could never get time to try to call them during the day time while I was at home so I haven't tried it.  But even though it's late, I'm finally calling now but I'm on hold with them right now so I'll see if I can get through.

    I did have problems in deleting out of the recycle bin.  I had finally drilled down into the lower folders and was able to delete them and work my way back up to the top level which now everything is totally removed (shows "no results" in all three spaces).  Still at 100 GB/ 100 GB.

    Still on hold listening to their unpleasant techno music....

  • JMike's avatar
    JMike
    New Contributor

    Well after being on hold for 20 minutes, they also opened a ticket to have the database administrator clear my account.  So I also should hear from them in a couple days to see if it's been cleared.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    Hi dfmcse. we want to make sure that you are receiving quality service. Please keep us posted on the progress.