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KinCollector's avatar
New Contributor

Cox can't produce my Call History due to technical difficulties

Used the Chat Box to present my issue. The customer service person checked for phone issues in my area. He said that there has been issues but all had been fixed. (time frame unknown). 

So I'm still trying to get my Phone Call History - just want the last 7 days - but I keep getting the message that Cox can't do it because of "technical difficulties".  

Cox tells the Chat Rep that the phone issues are fixed, but Cox tells the customer the phone issues are not fixed.

So now what? 

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  • DerrickW's avatar
    Valued Contributor
    I can investigate this for you, are you still having trouble with the Call History? I will need to gather some information so we can get this corrected. Please send an email to with the account information, also include the link to this post.
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