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LCTorres's avatar
LCTorres
New Contributor

Contour Service with Old Cisco Receivers

I have been with Cox for over 11 years. I currently have 1 old Cisco 8742HDC box and 2 - Cisco 4742HDC boxes that are just basic HD receivers and 1 Cox mini box. I noticed recently while paying my bill, that I am being charged for 3 Cox Contour boxes. Not sure how long I have been charged for this since I have paperless billing (will be switching to monitor), but my questions is... Should I be charged for 3 Contour boxes when only one has DVR service capability and the other two are just basic HD receivers? It is basically like having 3 minis, but 2 aren't so mini. Just curious on whether I should switch to those mini's to save money or request a refund for the months of charges.TYIA

4742HDC 8742HDC Old Cisco Box Contour Service HD Service DVR Cox Mini Billing Contour tech issues

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  • MichaelJ's avatar
    MichaelJ
    Moderator
    Hi, the purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.