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ktrombley1's avatar
ktrombley1
New Contributor

Contour mini box

First off.. My modem went out is why I went to the COX solutions store.  Got a new modem.  The representative said you are eligible for cable upgrades. SO I said go ahead.  She gave me contour hd 2 I believe and a Contour mini box.  Got home connected the Contour in the living room and had some problems but got it fixed.  The Mini box is not connecting. It says the device needs to be activated before continuing.  I have been without television in my bedroom for 4 days.  What can be done?  

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  • LatitiaS's avatar
    LatitiaS
    Moderator

    Hi ktrombley1,

    Oh no four days!  I can help get the box activated.  Please send us an email to Cox.help@cox.com and be sure to include your service address so we can help. We look forward to hearing from you.