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MrT_'s avatar
MrT_
New Contributor

Contour Guide Titles Are Messed up

For the pass day, all the descriptions are jumbled or don't make sense.

For example: "Eyewitness Real from &when00pm" - this should read "Eyewitness News at 6:00 pm"

Another example is the PBS broadcast of BBC News America shows as "BBC Love Real America's".

My question is regarding whether or not it's a problem on Cox's end or would a reset (power down/up) of the STB be all it takes to fix it?

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  • MaryF's avatar
    MaryF
    Former Moderator

    HI MrT,

    It looks like the guide data got scrambled up. This can be fixed by disconnecting power to the box for 2 minutes and then reconnecting it. The reboot will refresh the guide data. Let us know if that fixes your guide data.