Forum Discussion

lstarr's avatar
New Contributor

Contour boxes keep freezing & needing reset

We've had the new Contour boxes (1 DVR & 3 small ones for bedrooms) for about a month. Almost every time it starts a scheduled recording, you can't change channels, use guide or anything. Box must be rest then it's fine. If main Contour freezes, other boxes don't work.

Then yesterday, with no recording, froze with 3 little dots...& nothing would respond.

Do we need a tech to come out, a booster possibly or is this a known issue????

Very Frustrating!!

1 Reply

Replies have been turned off for this discussion
  • Hi lstarr,

    We can certainly investigate this issue and discuss your concerns. Please email our team at with this post, your full name and complete address.