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scoutldr's avatar
New Contributor

Contour box "Something's not quite right"

DUH.  Contour quit working ... error message RDK-03004.  Reset box multiple times, no results.  No outages reported in neighborhood.  This following three (3) separate service get my phone modem correctly installed and integrated with alarm system.  I called the help number and he said a technician can't come until Wednesday.  This is unacceptable.  21 year Cox customer and I am ready to call it quits.

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  • mboysun's avatar
    New Contributor

    We are having this same problem, we get the error message RDK-03004, reset box multiple times, have had a tech come out twice now, our box will work for about a week after the tech comes out and then the error starts occurring again, replaced contour box, nothing has worked, were you able to get a resolution for this problem?  We have been with cox 25 years and we might have to look into switching to Direct TV which I hate to do but this is frustrating

  • Hello everyone,

    If resetting the box does not resolve this issue, please send us an email with your full address so We will help resolve the issue for yo through that venue.


    Allan - Cox Support Forums Moderator