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Contour_2_missi's avatar
Contour_2_missi
New Contributor

Contour 2 missing channels in Pensacola FL

Hello, 

I just signed up for the GOLD bundle (TV, Internet, Home Life) about 3 weeks ago and still missing a large percentage of channels. I'm in contact with the local technicians and they are working on a "software" fix I'm being told. I did not see any other post concerning this problem so I wanted to start one. 

A workaround for some (not all) of the HD channels that are not working is to try the standard def channel. 

I'm being told that this is only affecting new Contour 2 customers.

They have offered me a $100 credit so far.

Cheers,

R

Contour 2

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  • Allan's avatar
    Allan
    Moderator

    Hello,

    We can certainly look into this issue for you. Please send us a private message with your full address to cox.help@cox.com so we can research this on your behalf. 

    Thanks,

    Allan - Cox Support Forums Moderator.