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Aquinas's avatar
Aquinas
New Contributor

Contour 2 Favorite Channels

Favorites guide view selected. Select any favorite channel using the number sequence on the remote, returns this alert: Switch Guide View. (channel name) is not included in your favorite channels. To view listings on this network , switch your guide view to all channels.

In other words the guide favorite view doesn't remember which channels are among the favorites list.

If Ion the other hand, viewing a channel then selecting a different channel using the remote keypad, the channel switches correctly. 

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  • Old_Jedi's avatar
    Old_Jedi
    New Contributor III

    Same here.  When viewing the guide (favorites), I used to be able to input channel number and jump to that channel in the guide.  Now I get the same message OP quoted.

  • Rharton's avatar
    Rharton
    New Contributor

    Same thing here. Started a few days ago. Removing it from favorites and re adding doesn't fix either

  • Becky's avatar
    Becky
    Moderator
    I've been able to reproduce this issue on our Contour 2 receiver. I get the same "Switch Guide View" message as reported. You are correct; removing the channel from Favorites and adding it again produces the same results. I want to make sure I get this escalated and investigated for each of you. When did this issue begin?

  • Aquinas's avatar
    Aquinas
    New Contributor

    Seems to me it started early last week, Maybe Tuesday.

  • Rharton's avatar
    Rharton
    New Contributor

    Noticed it about a week and 1/2 ago in the about section it shows release version xappl-XRE67P6. XRE Server Version 1.67.06 09/30/2016 17:21

    inhave been looking online and see that Comcast is having same issue. Stating that the last update had a bug. When will an updated software update be coming out? How can I force an update?

  • StephanieA's avatar
    StephanieA
    Former Moderator
    I'm showing this was a known issue and has been cleared. Are you still having a problem with the guide?

  • Aquinas's avatar
    Aquinas
    New Contributor

    The problem remains. If your inside the guide, punching a channel number that is in the favorites list, declares that it's not and asks you to go to the all channels view to arrive at the one selected.

  • Becky's avatar
    Becky
    Moderator
    Hi Everyone,

    We believe the "Switch Guide View" error was fixed by a code update released last night. Please test this and let us know if you continue to get the error!