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Schex's avatar
Schex
New Contributor

Contour 2 - no voice command on remote

Hi - I just got a Contour record 2 DVR - EVERYTHING I am looking at on Cox's site says I should have voice commands. I don't nor does my remote look like the one on their site. When you compare the 2 to the 6 the only noted differences are record times and program suggestions. What gives? Seems like comparing features on boxes should be pretty easy.

Thanks,

greg

Contour 2
voice commands

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  • BrianM's avatar
    BrianM
    Moderator

    It sounds like you may have the original contour system which does not have voice control capabilities. Does your remote look like this?

    Brian
    Cox Support Forums Moderator

  • Schex's avatar
    Schex
    New Contributor

    Yes that's it - the URC-8820

    the box is a Explorer 8642 HDC

    Looking at the website there is nothing about this model and it's not what I wanted or thought I was getting. I just got it 4 days ago!!

    It has also jumped twice from paused live TV - to a different channel for no reason, no scheduled recordings, accidental remote bumps or otherwise.!!

  • Allan's avatar
    Allan
    Moderator

    Hello,

    We can certainly help resolve this issue for you. Please send us an email with your full address to cox.help@cox.com.

    Thanks,

    Allan - Cox Support Forums Moderator.