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kedavis's avatar
New Contributor II

contact us email gone

Why did Cox remove the ability for residential customers to send an email to Cox? That's my preferred method of communication, and you now only have real-time options: chat (useless) or phone (where you wait on hold 10 minutes to talk to level 1 who don't know anything so make you wait 10 more minutes on hold to talk to level 2)?

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  • EdwardH's avatar
    Valued Contributor
    Kedavis the last version of our site did remove the email form but you can still contact us by email at the email address Chris_c21 provided at If it is a technical issue with your service we can assist here as well.

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