Constantly losing internet connectivity.
Hey guys,
I'm in the OKC area and about 3 weeks ago, my router would lose signal randomly and power cycle itself. I have contacted COX support on this issue many times but have not gotten much treatment other than the typical "reset your router" flowchart followed by techs being sent out to say the signal looks fine.
Upon inspecting the logs of the router/modem (a dualband Netgear C6300BD), I am given the following errors on the instances where I lose connection.
| 2016-12-30, 09:56:00.0 | Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
Most of the time, it's the T4 timeout. This has been happening about 5-6 times a day for the last 3 weeks and did not occur before. I have gone to the Cox store to swap out the router/modem and am still having the same issue so it does not appear to be an issue with the equipment.
In addition to all of this, I have been escalated to T2's on this issue but am getting conflicting information. The first T2 that I spoke with ended up rolling back my firmware(to 2.01.08) and stated that the newer firmware on this model was causing issues like what I was describing. Unfortunately, the device auto updated itself back to the version I'm on now (2.05.12) after less than a day so it was hard to see if this was actually the issue. The next T2 I spoke to basically said I was lying and said it wasn't possible for T2's to do firmware rollbacks remotely so that conversation was a bust. He basically told me to go to the Cox store and get a new device because mine was faulty. I tried and failed to explain how this wasn't the case but in the interest of getting to the bottom of this problem, I went ahead and replaced the device. On the initial powering of the device, I noticed it was on the older firmware but when I checked it the next morning, it was on the new firmware. The T4 timeouts began happening on the new device but it's hard to determine if these were pre or post firmware update.
I'm not claiming that the firmware is the issue as I really have no idea what the problem is but I am starting to just think it might be better to shut off my service. My mobile plan has a more stable connection than the one currently offered by COX and I am beginning to think it might just be better to start using my phone as a mobile hotspot and stop throwing almost 100 bucks a month away on a service that is unstable at best and unusable in the worst cases. If anyone has any ideas on how to solve this issue or how I should proceed, I would be very appreciative. Thanks!
