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REM's avatar
REM
New Contributor

Constantly Losing Connection

For the past month or so we have been continuously losing our internet connection for whatever reason. We cannot stream nor play online games without getting booted off. (Both with wired and wireless connections.)  We have restarted the modem many times and that does not seem to help. We have had the modem for about two years now and are beginning to wonder if it might need to be replaced. 

This is our modem:

Model:DN4500B

Thoughts?

connection issues
connection issues disconnect internet drop

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  • MichaelJ's avatar
    MichaelJ
    Moderator
    I suggest check all the connections to make sure they are all tightly connected. Are there any splitters on the cable line? Also, check the power supply. Are you on a surge protector or UPS (Uninterruptible Power Supply)?
  • REM's avatar
    REM
    New Contributor

    Hi Michael,

    There are no splitters and it is plugged in to a surge protector.