Are there issues in this neighborhood? I just got a brand new modem/router combo and am still receiving major issues where the internet will go down 10 minutes every hour during prime time or earlier on weekends. This has been happening for at least 2 weeks, probably more.This is not usable for streaming or gaming, I might as well just have internet from my phone like this.
Hi bryceg,
We can check for you, please send an email to cox.help@cox.com">cox.help@cox.com with your name and the full service address with the link to this thread so we can get started. Thank you.
Done. I want to point out there's no splitters (modem is connected straight to wall) as well
Were you able to fix the issue?
I have not seen any further action yet, just an email telling me to check my stuff is plugged in. I came back from work just now and the internet was out again and needed a router reset. No drop yet, but it usually happens later anyway.
Update: Just went out at 5:14 PM, back up at ~5:17 with modem reset. logs between last timed entry, outage, and modem reset back to being online (MAC addresses removed):
| 2017-10-04, 17:18:01 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| 2017-10-04, 17:16:54 | Warning (5) | Dynamic Range Window violation |
| 2017-10-04, 17:16:40 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| 2017-10-04, 05:46:56 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
edit2:Out at 6PM again.
This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
