Constant Drops - Connection Issues

Question

I have been experiencing serious connection issues for the past 4 days. The internet connection is down more often than it is up. I called tech support and was told there were numerous errors coming from the node that typically indicate a problem at the node. A tech dispatch was scheduled. The soonest available was 3 days later. I called back a day later to see if an earlier appointment was available and was told my internet was down due to a hub outage (an entirely different reason). I then got online and opened a chat with another technical support person and was given yet a third excuse for my service being out. Three different contact attempts and three different reasons for my service being out.
I have connected the modem directly to the computer to eliminate any WIFI issues. This has not changed the issue. I have connected the modem directly to the demarcation point at my utility box. This has not changed the issue.&nbsp;
I am attaching my signal levels in the hopes that something can be done. If needed, I can post the error logs as well.

Downstream&nbsp;Bonding Channel Value

Channel ID
70&nbsp;&nbsp;
65&nbsp;&nbsp;
66&nbsp;&nbsp;
67&nbsp;&nbsp;
68&nbsp;&nbsp;
69&nbsp;&nbsp;
71&nbsp;&nbsp;
72&nbsp;&nbsp;

Frequency
939000000 Hz&nbsp;
909000000 Hz&nbsp;
915000000 Hz&nbsp;
921000000 Hz&nbsp;
927000000 Hz&nbsp;
933000000 Hz&nbsp;
945000000 Hz&nbsp;
951000000 Hz&nbsp;

Signal to Noise Ratio
38 dB&nbsp;
39 dB&nbsp;
39 dB&nbsp;
39 dB&nbsp;
39 dB&nbsp;
38 dB&nbsp;
38 dB&nbsp;
38 dB&nbsp;

Downstream Modulation
QAM256&nbsp;
QAM256&nbsp;
QAM256&nbsp;
QAM256&nbsp;
QAM256&nbsp;
QAM256&nbsp;
QAM256&nbsp;
QAM256&nbsp;

Power Level

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading&nbsp;

4 dBmV &nbsp;
6 dBmV &nbsp;
6 dBmV &nbsp;
6 dBmV &nbsp;
5 dBmV &nbsp;
5 dBmV &nbsp;
5 dBmV &nbsp;
6 dBmV &nbsp;

Upstream&nbsp;Bonding Channel Value

Channel ID
3&nbsp;&nbsp;
1&nbsp;&nbsp;
2&nbsp;&nbsp;
4&nbsp;&nbsp;

Frequency
38600000 Hz&nbsp;
25800000 Hz&nbsp;
32200000 Hz&nbsp;
17600000 Hz&nbsp;

Ranging Service ID
3&nbsp;
3&nbsp;
3&nbsp;
3&nbsp;

Symbol Rate
5.120 Msym/sec&nbsp;
5.120 Msym/sec&nbsp;
5.120 Msym/sec&nbsp;
2.560 Msym/sec&nbsp;

Power Level
41 dBmV&nbsp;
41 dBmV&nbsp;
41 dBmV&nbsp;
41 dBmV&nbsp;

Upstream Modulation
[3] 16QAM[3] 64QAM&nbsp;
[3] 16QAM[3] 64QAM&nbsp;
[3] 16QAM[3] 64QAM&nbsp;
[3] QPSK[2] 16QAM[3] 64QAM&nbsp;

Ranging Status&nbsp;
Success&nbsp;
Success&nbsp;
Success&nbsp;
Success&nbsp;

Signal Stats (Codewords)Bonding Channel Value

Channel ID
70&nbsp;&nbsp;
65&nbsp;&nbsp;
66&nbsp;&nbsp;
67&nbsp;&nbsp;
68&nbsp;&nbsp;
69&nbsp;&nbsp;
71&nbsp;&nbsp;
72&nbsp;&nbsp;

Total Unerrored Codewords
358324808&nbsp;
358333027&nbsp;
358341213&nbsp;
358349310&nbsp;
358313149&nbsp;
358314331&nbsp;
358315414&nbsp;
358316313&nbsp;

Total Correctable Codewords
12&nbsp;
1&nbsp;
0&nbsp;
1&nbsp;
41&nbsp;
16&nbsp;
16&nbsp;
18&nbsp;

Total Uncorrectable Codewords
1559&nbsp;
1433&nbsp;
1428&nbsp;
1517&nbsp;
1488&nbsp;
1404&nbsp;
1399&nbsp;
1557&nbsp;

chrisl · Answer

@Jeebs

From this end all looks well up to the modem itself.  If may be worth trying to connect a different PC directly to the modem and see if that matters.  Otherwise having a tech come back out is probably best.

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Constant Drops - Connection Issues

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Upstream	Bonding Channel Value
Channel ID	3	1	2	4
Frequency	38600000 Hz	25800000 Hz	32200000 Hz	17600000 Hz
Ranging Service ID	3	3	3	3
Symbol Rate	5.120 Msym/sec	5.120 Msym/sec	5.120 Msym/sec	2.560 Msym/sec
Power Level	41 dBmV	41 dBmV	41 dBmV	41 dBmV
Upstream Modulation	[3] 16QAM [3] 64QAM	[3] 16QAM [3] 64QAM	[3] 16QAM [3] 64QAM	[3] QPSK [2] 16QAM [3] 64QAM
Ranging Status	Success	Success	Success	Success

Signal Stats (Codewords)	Bonding Channel Value
Channel ID	70	65	66	67	68	69	71	72
Total Unerrored Codewords	358324808	358333027	358341213	358349310	358313149	358314331	358315414	358316313
Total Correctable Codewords	12	1	0	1	41	16	16	18
Total Uncorrectable Codewords	1559	1433	1428	1517	1488	1404	1399	1557