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Remelyn's avatar
Remelyn
New Contributor

Constant disconnect from the Internet

This week, my Internet connection is been disconnection frequently.  Today, it already happens like every hour.  I have to power-off my router (unplug) to reacquire my Internet connection.  Can somebody check if my problem is due to my modem (I have Netgear C7000) or my lines?

Thanks!

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  • Remelyn's avatar
    Remelyn
    New Contributor

    Here is my Modem Diagnostics:

    Frequency start Value
    This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
    Starting Frequency
     
    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel 819000000 Hz Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Security Enabled BPI+
    IP Provisioning Mode Honor MDD honorMdd(4)
     
    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
    1 Locked QAM256 26 819000000 Hz -0.4 dBmV 38.9 dB 0 0
    2 Locked QAM256 25 813000000 Hz -0.9 dBmV 38.6 dB 0 0
    3 Locked QAM256 46 939000000 Hz -1.2 dBmV 37.1 dB 0 0
    4 Locked QAM256 27 825000000 Hz -0.4 dBmV 38.8 dB 0 0
    5 Locked QAM256 28 831000000 Hz -1.1 dBmV 38.4 dB 0 0
    6 Locked QAM256 29 837000000 Hz -1.5 dBmV 38.1 dB 0 0
    7 Locked QAM256 30 843000000 Hz -2 dBmV 37.2 dB 0 0
    8 Locked QAM256 31 849000000 Hz -1.8 dBmV 38 dB 0 0
    9 Locked QAM256 32 855000000 Hz -1.7 dBmV 38 dB 0 0
    10 Locked QAM256 33 861000000 Hz -1.5 dBmV 38.1 dB 0 0
    11 Locked QAM256 34 867000000 Hz -0.9 dBmV 38.4 dB 0 0
    12 Locked QAM256 35 873000000 Hz -1 dBmV 38.3 dB 0 0
    13 Locked QAM256 36 879000000 Hz -0.8 dBmV 38.4 dB 0 0
    14 Locked QAM256 37 885000000 Hz -0.6 dBmV 38.3 dB 0 0
    15 Locked QAM256 38 891000000 Hz -0.6 dBmV 38.3 dB 0 0
    16 Locked QAM256 39 897000000 Hz -0.9 dBmV 37.8 dB 0 0
    17 Locked QAM256 40 903000000 Hz -0.8 dBmV 39 dB 0 0
    18 Locked QAM256 41 909000000 Hz -0.7 dBmV 39 dB 0 0
    19 Locked QAM256 42 915000000 Hz -1.1 dBmV 38.3 dB 0 0
    20 Locked QAM256 43 921000000 Hz -0.8 dBmV 38.5 dB 0 0
    21 Locked QAM256 44 927000000 Hz -1.1 dBmV 38.4 dB 0 0
    22 Locked QAM256 45 933000000 Hz -1.4 dBmV 38.2 dB 0 0
    23 Locked QAM256 47 945000000 Hz -1.2 dBmV 38.5 dB 0 0
    24 Locked QAM256 48 951000000 Hz -1.1 dBmV 38.5 dB 0 0
     
    Upstream Bonded Channels
    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 51 dBmV
    2 Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 50.9 dBmV
    3 Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 50.9 dBmV
    4 Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 50 dBmV
    5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
     
    Current System Time:Sat Jul 01 08:20:47 2017

  • StephanieS's avatar
    StephanieS
    Moderator
    Remelyn

    Is it your wireless connection that keeps dropping signal? I'm looking at the modem now and can see that it's online. I can see that there may be a slight issue with the upload. I'd like to clear the ARP cache and reset the modem from my end. Please reach back out here with a good time to take care of that.

    StephanieS
    Cox Support Forums Moderator