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Omoeba's avatar
New Contributor

Connectivity problem after rain

I am in Irvine, California, and after a rainstorm, I am getting 8 mbps download(upload normal) and getting some unlocked channels, very  poor snr(30) and millions of uncorrectables after 5 minutes.

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  • vegas50000's avatar
    New Contributor

    We promise all our cables are flooded*.

    *Flooded coaxial cables use a water blocking gel to protect the cable from water infiltration through minor cuts in the jacket.

  • Omoeba's avatar
    New Contributor

    It's a flooded cable terminal problem, cox is repairing it.

  • Hi Omoeba,

    I'm glad to hear that this is scheduled for repair. Please let us know if you have any connectivity issues after the repair is completed!