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CK's avatar
CK
New Contributor

Cloud backup slow

I started a cloud backup on a Dell desktop over 24 hours ago.

Total to backup is right at 50 gigs.

So far it has backed up 9.9 gigs.

This seems a tad slow.

Any thoughts?

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  • Hi CK, your upload speed will determine how quickly you are able to send files to the Cloud Drive.
  • sooooooooo,  Mike J,  what's the upload speed supposed to be???????

  • AllenP's avatar
    AllenP
    Valued Contributor

    Just tried a test using the web interface to upload then download a 1GB file to my account:

    Upload varied from 2.5 to 7.5 Mb/sec, average about 5 Mb/sec.

    Download averaged about 7.5 Mb/sec to.  Not sure why the download is not much faster than the upload.

    Speedtest dot net showed 66.22 Mb/sec down and 11.41 Mb/sec up immediately after the test from the same system.  Not sure why I a getting reasonable upload speed but slow download.

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    Hi AllenP,

    What web interface were you using to do the download and upload? Although you may be able to achieve the same speed you get from a test if they have limits in place.  Were you using a torrent or was it a website? -Derrick
  • shipkiller's avatar
    shipkiller
    New Contributor
    So, most of the answers have not really figured this issue out. I would be willing to be it's Cox that is throttling this particular service or the Cox Backup Windows software is the issue. I have one of the top tier Cox accounts, meaning I am pay for bandwidth and 99% of the time, the Cox service is exemplary. But not in this instance... The Cox Cloud bandwidth just **... I might understand this if I was outside the Cox garden, but sadly, this is all happening inside the Cox network.... I have 8Gigs of data to upload, only a fraction of my total allowance. The average upload speed as reported by the Cloud drive software is around 75 Kb/sec... At this rate, it will take six total days to upload all the data I want to the Cox Cloud. It seems that Cox, for once, not only missed the mark, they missed the target.
  • AllenP's avatar
    AllenP
    Valued Contributor

    DerrickW said:
    Hi AllenP,

    What web interface were you using to do the download and upload? Although you may be able to achieve the same speed you get from a test if they have limits in place.  Were you using a torrent or was it a website? -Derrick

    I was using your website drive.cox.com.  Signed on to my account, navigated to an existing folder and clicked "upload files".  Monitored speeds using Win 8.1 Task Manager/Performance/Ethernet.  After the upload, I just clicked on a file, selected save file and watched the download speed the same way.  No torrents, no 3rd party websites, just the Cox Cloud Drive site, File Manager tab.

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    Hi CK,

    The upload speed you are getting is accurate with the level of internet service you have.  You are supposed to get up to 5 Mbps upload speed.
  • CK's avatar
    CK
    New Contributor

    So over 48 hours to backup 16 gigs (so far) is about right for 5 Mbps?

  • CK's avatar
    CK
    New Contributor

    Ok I will attempt to answer my own question.

    In the past 18 hours, about 5 gigs have uploaded to the cloud.

    If my upload speed is 5.45.Mbps I should be uploading 0.68125 megabytes per second.

    Therefore, it should take about 7,339 seconds to upload 5 gigs or about 2 hours, not 18 hours.

    Please feel free to correct my math.