Forum Discussion

Pawpaw's avatar
Pawpaw
New Contributor

Closed captions on WGBH

Why are closed captions never available on WGBH channel 2 but are available for the same program repeated on WGBH channel 44 (cox 804)?

4 Replies

Replies have been turned off for this discussion
  • StephanieA's avatar
    StephanieA
    Former Moderator
    Pawpaw,

    The closed caption comes to us with the broadcast of the show. Does the show state closed caption is available and not showing? If so, what's the show title and time it airs? In which city do you live? What model receiver do you have?

  • Pawpaw's avatar
    Pawpaw
    New Contributor
    Thanks for looking into this. This is a general problem on WGBH 2 for all Masterpiece programs (not for many other programs, e.g. PBS newshour, which has CC.) From settings-closed captions choose yes, but no CC appears. Example: Indian Summers on 2 at 9:00 pm, no captions; when replayed on 804 Tuesdays at various times, e.g. 10:00 pm, captions are available. I'm in Cranston RI. Receiver Motorola 6412 III.
  • StephanieA's avatar
    StephanieA
    Former Moderator
    I've forwarded this information to our Closed Caption Team and will let you know once I get an update. I apologize for the delay.

  • Hi Pawpaw,

    We understand that a senior specialist contacted you and addressed this issue. Please let us know if you need additional support.