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babs68's avatar
New Contributor

Cisco modem/router

I recently complained to Cox that our internet service was terrible. The tech suggested that perhaps my equipment was old and sent me a new Cisco modem/router all in one.  It is AWFUL. Even if you are sitting in the same room, you don't get a full signal. So I have broken down and purchased a netgear Nighthawk router. How do I hook this into the Cisco modem/router?  THANKS!!!

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  • ChrisL's avatar
    Former Moderator

    The Cisco gateway won't work with another router attached unfortunately. If you're wanting to keep the Nighthawk you'll need to return the Cisco and purchase a stand alone modem. I did look at the modem from here and all seems well as far as I can tell. Can you try testing a wired connection and see if that works any better?