I can sign on and get to the email page then an error message comes up:Folder "inbox" has been closed on mail server 127.0.0.1 Probably your request took too long. I have 73 emails that I cannot read. This has been going on for over a week. I have cleared cookies and cache. Tried other browsers and other computers all with same result and error message.

I've been having the same issue for 2 weeks now. If I'm persistent enough and keep refreshing I can sometimes get to my my inbox. I have a support ticket opened with Cox. There appears to be a number of people with this same issue as my ticket was added to the group. Very frustrating. Unfortunately, there doesn't seem to be any end in sight and no updates from Cox.

Tombstone1881 said:I've been having the same issue for 2 weeks now. If I'm persistent enough and keep refreshing I can sometimes get to my my inbox. I have a support ticket opened with Cox. There appears to be a number of people with this same issue as my ticket was added to the group. Very frustrating. Unfortunately, there doesn't seem to be any end in sight and no updates from Cox. Glad I am not the only one....I have a ticket also....this is my Aunt't computer and she is using windows 7. I don't know if that is part of the problem because I have windows 10 and mine is working most of the time. I have a hard time signing in sometimes.

Sammie, the ticket for the issue is still pending however there is a update planned later this week to hopefully address the specific error. If you are still seeing issues by the weekend please let us know. ---

EdwardH said:Sammie, the ticket for the issue is still pending however there is a update planned later this week to hopefully address the specific error. If you are still seeing issues by the weekend please let us know. --- Thank you Edward....still not working on Thur afternoon plus still a problem with google search....I will wait until this weekend to see if things improve. Thanks again.

I get the same error as well. Customer NO-SERVICE keeps giving me the run around telling me soon soon soon. I sent a complaint to KTVK's 3 On Your Side to see if they can help light a fire under Cox.

Can't get email | Cox Community

73 Replies

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Tombstone1881
New Contributor
I've been having the same issue for 2 weeks now. If I'm persistent enough and keep refreshing I can sometimes get to my my inbox. I have a support ticket opened with Cox. There appears to be a number of people with this same issue as my ticket was added to the group. Very frustrating. Unfortunately, there doesn't seem to be any end in sight and no updates from Cox.
sammie
New Contributor
Tombstone1881 said:
I've been having the same issue for 2 weeks now. If I'm persistent enough and keep refreshing I can sometimes get to my my inbox. I have a support ticket opened with Cox. There appears to be a number of people with this same issue as my ticket was added to the group. Very frustrating. Unfortunately, there doesn't seem to be any end in sight and no updates from Cox.
Glad I am not the only one....I have a ticket also....this is my Aunt't computer and she is using windows 7. I don't know if that is part of the problem because I have windows 10 and mine is working most of the time. I have a hard time signing in sometimes.
EdwardH
Valued Contributor
Sammie, the ticket for the issue is still pending however there is a update planned later this week to hopefully address the specific error. If you are still seeing issues by the weekend please let us know.

---
sammie
New Contributor
EdwardH said:
Sammie, the ticket for the issue is still pending however there is a update planned later this week to hopefully address the specific error. If you are still seeing issues by the weekend please let us know.

---
Thank you Edward....still not working on Thur afternoon plus still a problem with google search....I will wait until this weekend to see if things improve. Thanks again.
AZRoy
New Contributor
I get the same error as well. Customer NO-SERVICE keeps giving me the run around telling me soon soon soon.

I sent a complaint to KTVK's 3 On Your Side to see if they can help light a fire under Cox.
Grizpsych
New Contributor
For the past few days I have been able to login to Cox email, but I cannot access any emails on any devices. I hope Cox can provide recommended fix ASAP, as I have important work-related emails. Maybe they heard that I was looking into other home service providers. AZ subscriber.
Allan
Moderator
@ Grizpsych

Are your getting any error messages when trying to sign in?

Allan - Cox Support Forums Moderator
sammie
New Contributor
This problem was supposed to have been solved by last weekend, yet now I have many, many more emails that I cannot read. What is the problem with Cox??? I have been a customer of yours for over 40 years and it is getting to be more of a problem every year and my bill keeps going up!!!!!
waldohere
New Contributor
Add me to the list with this problem. I have 379 emails I can't get into my Inbox.
Becky
Moderator
The estimated time of repair for this issue is 8/4/17. I apologize for the delay!

@Waldohere: are you also getting the 127.0.0.1 error?