Forum Discussion

twdavis89's avatar
twdavis89
New Contributor

Can't download cox security suite

Hello,

I'm having trouble downloading Cox security suite through Mcafee. When attempting to download it gives a prompt saying system error occurred please try again. I currently have no security program installed an have been trying to access security suite for a week to no avail. Any help is appreciated.

4 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • AllenP's avatar
    AllenP
    Valued Contributor

    Forget about Cox security suite and download AVAST, it's free and, IMHO, much better.

  • Becky's avatar
    Becky
    Moderator
    Hi Twdavis89,

    Are you trying to download the Cox Security Suite from the McAfee website, or from www.cox.com/securitysuite? Follow the steps at http://bit.ly/InstallCoxSecuritySuite. At what point in these steps do you get the error?

  • twdavis89's avatar
    twdavis89
    New Contributor

    Becky, I encounter it when I go to click on the link that leads to the download from the instructions you sent me. (this one, www.cox.com/securitysuite)

  • Becky's avatar
    Becky
    Moderator
    Hi Twdavis89,

    When I've encountered this issue in the past, it was related to User ID synchronization issues, such as not using the Primary User ID. Are you sure that you are logging in with the Cox Primary User ID for your account?