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nifty's avatar
nifty
New Contributor

Can't access e-mail page.

I created a Cox e-mail, but now when I try to access it, I just get a blank page and the URL endlessly loops:


https://myemail.cox.net/appsuite/ 

&

https://idm.east.cox.net/affwebservices/public/saml2sso?SAMLRequest=fZJRb4IwFIXf9ytI36FQhJFGMG7GzMRlRnEPeyvlOptAy7jFbf9%2BKpK5h%2FnWJvd89%2BScO5581ZVzgBaV0SkJPJ84oKUplX5PyTafuwmZZHdjFHXFGj7t7F6v4aMDtM4UEVp71D0ajV0N7Qbag5KwXS9Tsre2QU5p%2FQ21UJUnzZenwVLRNNgpC8eHoicqFRKJMzsClRb27GLQqrL2QKAdxHw0CqnY7T6hwH4V0qYrKiXPJIZoiDM3rYSzz5TsRIVAnMUsJXGQJCWL%2FIJF0aiMIInDIhmxcgcJkyw5TeFKIKoD%2FOoQO1hotELblDA%2FuHf9yA3iPAh5FHA%2F9sLYfyPOqjXWSFM9KN3n1rWaG4EKuRY1ILeSb6bPS848nxf9EPKnPF%2B5q5dNTpzXIX92yv%2FYiEbeJ36b1VwWk6wviJ8dt9eE2wAxVEiyfwob02tydvn%2BvYTsBw%3D%3D&RelayState=7f28ec347629489d859e81c2bc29f1ec

So far I've tried: deleting all cookies, allowing cookies/popups etc. for the cox.com domain.
Tried Google Chrome, Edge and IE (latest versions) but no luck accessing my email yet.

I also successfully added the email account to the mail app on Windows 10, but whenever I try to send test e-mails, I get the undeliverable error from postmaster@cox.com 

Any help would be greatly appreciated.

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @nifty

    I don't see any active email accounts for you when I look from here. If you have another email you can use email us at cox.help@cox.com for further assistance with this or feel free to call our local technical support.