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EBV's avatar
New Contributor

Cannot Login to IMAP Server Via Outlook

I've used Outlook with my Cox email account for years with no problem.  Just recently, Outlook started asking for my IMAP server password when in Outlook.  I've typed my password correctly several times but the request to enter my password persists.  In desperation, I deleted the account in Outlook and tried to set it back up.  Outlook will allow me to login to the SMTP server but will not allow me to log into the IMAP server.  In fact, I can send email just fine from this account but cannot receive email.  I can only get my incoming email through webmail.

Note that this happens with my secondary email account only.  My primary email account that I set up when I started my service will send and receive just fine.  Also, I noticed that the new treats both email accounts just the same (I cannot receive email from my secondary account but I can send email from the account).

When trying to set up the account in Outlook, I am required to try sending a test message.  I get the following error message regarding the incoming message:

"Log onto incoming mail server (IMAP):  The connection to the server was interrupted.  If this problem continues, contact your server administrator or Internet service provider (ISP)."

I did contact Cox but they were only able to point me to the FAQ that I'd already perused.  No luck using the recommended IMAP port 993, SMTP port 465, both SSL and SMTP requiring authentication.


3 Replies

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  • Hello,

    Have you tried resetting your password yet? Also, are you able to send and receive email through webmail?


    Allan - Cox Support Forums Moderator.

  • EBV's avatar
    New Contributor

    Hello Allan,

    Thank you for your reply.

    When I first noticed the problem, I went to webmail to verify that I was actually receiving mail (I rely on this address for many bill pay notifications).  On the log in screen was this hopeful notice:


    If you are unable to sign into Cox WebMail, you will need to change your password. On this page, please click 'Forgot User ID / Password?' or click 'Chat with Us' for assistance. You cannot reset it to a previous password, and you will also need to update devices with your new password once you have changed it. Please Note: It may take up to two minutes for your password changes to take effect.

    I changed my password then went through my phone, my laptop and my desktop to ensure that my passwords were updated.  Note that this problem occurs on any device that that I use Outlook or Cox's myemail.

    Regarding webmail, yes, I can send and receive email unless it's through Cox's new myemail app.  I'm redirected to the myemail app on occasion and I'm concerned that the older webmail may go away.  In that case, I'll be unable to receive emails on that account.

    I would prefer not to rely on webmail as I use Outlook at work and in other endeavors.  Between my different accounts, I link calendars, contacts and tasks.  My workplace will likely not support any switch that I might consider to myemail.

    The bottom line is that my current id and password works fine on the SMTP server and the IMAP server fails to allow me to log in.  Even with myemail, I get turned away from the IMAP server.  I believe that this issue is more technical in programming than a mere set up or password issue.

    Thank you,


  • MaryF's avatar
    Former Moderator

    Hi EBV,

    We'd like to take a closer look at what's happening with your email account.  Please send us an email at with your full name, street address, and the email address affected.