Cannot Login to IMAP Server Via Outlook
I've used Outlook with my Cox email account for years with no problem. Just recently, Outlook started asking for my IMAP server password when in Outlook. I've typed my password correctly several times but the request to enter my password persists. In desperation, I deleted the account in Outlook and tried to set it back up. Outlook will allow me to login to the SMTP server but will not allow me to log into the IMAP server. In fact, I can send email just fine from this account but cannot receive email. I can only get my incoming email through webmail.
Note that this happens with my secondary email account only. My primary email account that I set up when I started my service will send and receive just fine. Also, I noticed that the new myemail.cox.net treats both email accounts just the same (I cannot receive email from my secondary account but I can send email from the account).
When trying to set up the account in Outlook, I am required to try sending a test message. I get the following error message regarding the incoming message:
"Log onto incoming mail server (IMAP): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP)."
I did contact Cox but they were only able to point me to the FAQ that I'd already perused. No luck using the recommended IMAP port 993, SMTP port 465, both SSL and SMTP requiring authentication.