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KenK's avatar
KenK
Contributor

Cannot log on to Cox webmail when using a VPN provider

When I try I get a message stating I have exceeded the amount of attempts.  This response doesn't make sense since I get

the message the first time I try.   I have to shut down my VPN to log in.   I don't have this problem with Gmail logging in

when using a VPN.  

Can this be corrected on the Cox webmail?

Ken

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @KenK

    If you're using a VPN do disguise your Internet connection it's possible a security feature of the website is being triggered thinking that somebody is using a stolen password to try and access your account. You can try signing into your http://www.cox.com billing account and see if you're prompted for secondary authentication. If so, you should be able to complete the steps to temporarily authorize the VPN connection to access your account.

  • KenK's avatar
    KenK
    Contributor

    I tried both Firefox and Chrome using my VPN with no luck logging on to cox webmail

    next I tried as you mentioned,  I tried logging onto my Account and (NOT EMIAL) and got the same

    message (I have used to many attempts.

    This is a issue COX needs to address.  Many people are forced to use VPN for work and not being able to read

    their COX mail is a problem.   Even if one uses a VPN for security purposes I should not have this issue.

    I do not have this problem with Gmail

    Please advise,

    Ken

  • KenK's avatar
    KenK
    Contributor

    My VPN does not constantly use the same IP.    How will this method work?

    Ken

  • ChrisW's avatar
    ChrisW
    Former Moderator

    Hi KenK,

    It's possible that the IP block that is assigned to your VPN is blocked by a SPAM list. By checking the IP addresses against the site that Tiffany previously mentioned, we will be able to better determine what is causing the issue. On a side note, are you able to login to your Cox account on a different device while using the same VPN connection?