Cannot connect to Cox SMTP POP3 server from home PC's
For two days now have been unable to connect to Cox email using Windows 10 and Outlook 2017 on Cox Ultimate Internet with Panoramic WiFi. Spoke three times to Cox service techs, including Tier 2. Was advised to delete email accounts & set them up all over again. Entered all the info exactly as directed by techs (and following Cox web help pages) and every time the SMTP server refuses to accept the connection once the entries are completed. Passwords changed & confirmed. Routers restarted. Computers (there are 2 doing this) restarted. Reinstalled Outlook. Nothing works. Cox techs blame Outlook but I downloaded Mozilla Thunderbird and that setup failed in similar way except the account was set up, received but could not send emails, similar error message to Outlook. Cox mail on Mozilla Firefox web browser works OK but I've had Cox & Outlook 20+ years and all my emails are on Outlook & we have email archives that are in Outlook format, and which we re-use frequently, so browser client is no solution. I see on this forum that others have had similar problems. This seems to be an issue with the Cox SMTP server itself, perhaps to do with recent changes at Cox that require Port 995 and Port 465 to be used instead of 110 and 25. Assistance and a solution would be appreciated. My Cox tech support Ticket # is 552 5286. PS IMAP setup was tried and failed in similar fashion, outgoing server would not accept login.