Forum Discussion

laurageel1's avatar
New Contributor

Cancellation from website

Why can't it be made simple to cancel a product from your website? I work and cannot sit on hold. It would be nice to be able to cancel a service easily without all the hooplah. Your prices have gotten ridiculous and I can't afford to pay your prices anymore. I would like to be able to cancel and confirm without having to talk to anyone and answer or refuse questions from a person. You reward new customers and screw over ones that have been with you for years by increasing their rates. 

1 Reply

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  • ReneeG's avatar
    Former Moderator
    Hi laurageel1,

    Regrettably, the option to disconnect services is not available via online at this time. We're happy to have an account specialist to contact you to address this. Please email your account details to