Forum Discussion

Tierra's avatar
New Contributor

Cancel Service

The account is under my ex roommate's name, and we are no longer on seaking terms. I am an authorized user and have the pin, can I cancel the service to that account so I can make my own account and add service to my apartment?

1 Reply

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  • ReneeG's avatar
    Former Moderator
    Hi Tierra,

    Our forums are designed for customers to provide support for technical problems. We'd be happy to investigate this issue and address your concerns, however, we're unfortunately unable to discuss account specifics in a public technical forum. Please email our team at Be sure to include your name, complete address, and your issue.