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Lisa_L_'s avatar
Lisa_L_
New Contributor

Cancel my Cox Internet connection.

Hello Cox,

I would like to cancel my account internet account with cox. It is ridiculously priced for the minimal slow service You provide (ESSENTIAL MEANS BARELY ENOUGH TO GET BY). I keep getting offers from you for cloud, special equipment, and faster internet for half of what I am paying.

I HAVE BEEN WITH COX FOR OVER 20 YEARS, HAVE NONE OF YOUR EQUIPMENT, YOUR LINES WERE LAID AND PAID FOR EONS AGO AND MY COSTS.

Would you recommend Comsource Comm., Verison, or Western WiMax for my area???

Total Amount Due:

$62.99

Payment Due By:

Feb 11, 2017

Essential Internet Service
$62.99
Internet Service
$62.99
Total for Current Services

Sincerely, Lisa L.

customerservice cox

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  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Thanks for giving us(random Cox customers) all your personal info. I hope no one posts it on 4chan.  Good luck with Verison. 

  • chris_c21's avatar
    chris_c21
    Contributor III

    Wow, people don't seem to understand how a public user forum works. Lisa, this isn't a private email to Cox, anyone in the world could see it, even those with less decency for others.

  • Becky's avatar
    Becky
    Moderator
    Hi Lisa,

    Since this is a public forum, I edited your post to remove the personal information. It sounds like you might not be subscribed to the internet tier that best suits the needs of your family. How many devices do you have in your home that access the internet? Cox offers multiple tiers of internet service to meet the varied needs of our customers.

    We are unable to cancel services via Cox Forums, Social Media, or email. To speak to an account representative about disconnecting your services, please call 1-866-867-7644 between the hours of 8am – 8pm Monday – Friday, or 9am – 6pm on Saturdays.