Forum Discussion

Ross229's avatar
New Contributor

Cancel a pay channel

Is there a way to cancel a pay channel online?

4 Replies

Replies have been turned off for this discussion
  • ReneeG's avatar
    Former Moderator
    Hi Ross229,

    There are not any options to remove services online at this time. We're happy to assist. Please email our team at with the account details such as full name, service address, the last four of your SSN, and the issue.

  • chrishop's avatar
    New Contributor

    So, did you get that, Ross?  This is not a customer-based company.  This is a corporate-based company and they are there to serve the Cox higher-ups, not the customer.  Please feel free to UPGRADE or ADD services!

  • EricaW's avatar
    Former Moderator

    Hi Chrishop,

    It was not our intention to come off that way, only to offer the customer an alternative where the other option fell short. The online option does not yet account for contracts of promotions that may otherwise result in early termination, without review by a human eye. We are sure this will change in the future. Right now assistance from an employee proves most effective. 

    Erica W.
    -Cox Support Forums Moderator

  • wees41's avatar
    Contributor II

    Chris that is uncalled for.  Cox currently has no online way for account changes except for adding channels/services. or changing modems.