Forum Discussion

CoxUser1001's avatar
CoxUser1001
New Contributor

Can not connect to CoxWiFi

I have Internet Preferred service and am supposed to have access to CoxWiFi but it came back with error invalid user id when I entered my credentials.  Is there some sort of hotspot activation process I need to go through?

2 Replies

Replies have been turned off for this discussion
  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    The username  you type in should include the entire email address including @cox.net.

    Also, make sure you can sign into webmail.cox.net or view/pay Bill with that same username(minus @cox.net) and password.

  • Hi CoxUser1001,

    To clarify, are you trying to access your in-home WiFi network, or are you trying to log into a CoxWiFi hotspot outside of your home?

    http://www.cox.com/aboutus/our-story/our-services/wifi-hotspot-map.cox