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CoxUser1001's avatar
New Contributor

Can not connect to CoxWiFi

I have Internet Preferred service and am supposed to have access to CoxWiFi but it came back with error invalid user id when I entered my credentials.  Is there some sort of hotspot activation process I need to go through?

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  • Tecknowhelp's avatar
    Valued Contributor II

    The username  you type in should include the entire email address including

    Also, make sure you can sign into or view/pay Bill with that same username(minus and password.

  • Hi CoxUser1001,

    To clarify, are you trying to access your in-home WiFi network, or are you trying to log into a CoxWiFi hotspot outside of your home?