Can I keep my cox.net address if I switch
Is it possible to keep my cox.net email address if I decide to switch providers?
Forum Discussion
7 Replies
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- You would be able to keep the email address temporarily, usually it automatically deactivates about 3 months after cancelling service. This will give you time to move contacts and advise of the email address change.
DerrickW's answer is interesting. Previous forum moderators have said that your Cox email service ends the day you cancel service. No extensions. If that is true, you need to set up the new account (new provider) 3 months in advance and start notifying your friends immediately. Then monitor those who fail to switch to the new address. Keep calling them to remind them that you will no longer have that address. At the end of the 3 months, your Cox inbox should be empty.
At one time Cox allowed you to keep your email account (online only) for $9.99 a month. That was expensive but worth it because it caught those businesses and banks and friends who send you something important. Cox no longer offers this service.
Derrick may be saying that Cox won't let someone else register your same email address for 3 months in case you decide to reactivate your account.
I think what Derrick says CAN be true, but it's not a promise. How long your inbox lasts after you cancel service has to do with what email server your username is on, how much storage that server has, server maintenance rotation, etc. That also has alot to do with where you live. On top of that, technical glitches and manual overrides can further complicates things. I have had some usernames last for years after a account is closed, and others that got closed within a hour. I suggest you plan for the worst.
- The 90 day policy on closed accounts dealing with email has been around a few years, though depending how it is closed there can be issues with the process that as long as they are caught early can be corrected. The email only accounts being discontinued was a recent change.
--- I appreciate your demeanor in your reply. Knowing the subtleties of how and why something can not go as planned help us (public forum community) help others with their email issues. I understand there is always tape backup, but is the 90 policy one of procedure or technical default? I ask because there has seemed to be different results of people closing their accounts and keeping their Cox email inbox.
My thoughts have been it's how Cox's customer database sends the deactivation commands to the email server. Also, there is difference between a Cox.com account and a email account, and I think deleting one doesn't always delete the other. I understand you can't give proprietary specifics, but I welcome any thoughts you have. Good thread.
- It is a system default however issues arise on how some of the accounts are closed that cause the issues initially. The bill pay logins are not tied to the same time frame and continue to work past that point which is what you are referring to on the Cox.com side. The email addresses as far as those databases are what are tied to the 90 days time frame.
--- I closed my account years ago and recently opened a new one. My old email address is still active and I send and receive mail there daily. I can't access or modify the account at Cox web site, but it's just for unimportant mail anyway.
