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BAl's avatar
BAl
New Contributor

Call forwarding in the phone tools does not work.

Call forwarding in the Phone Tools does not work. I cannot turn on forwarding. I get the dreaded "Try again" message when I hit the On/Off button.  I've contacted "Support" three time.  Each time I've guided them to the issue.  They diddle around and finally agree that it doesn't work, assign a incident number, send it up the tech ladder, never to be heard from again.

If you don't want to fix it, please get rid of it.

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    BAI,

    Are you able to use the feature from the phone? I can check the status of your ticket. Were you given the ticket number? If not, I can check the account. Please email me at cox.help@cox.com with the account details and a link to this post.