Cable box communication error
We've been having an issue with our Contour 2 Cable-DVR box lately. When attempting to change a channel the box becomes unresponsive, and then a window screen pops up saying something like " we seem to be having trouble communicating with your cable box. Please make sure all cables are correctly connected. Unplug the power cable to the box and them reinsert it to reboot. This may be temporary, try back in five minutes" . "If this continues call nnn-nnn-nnn Cox" (I don't have the number)
This happened to me on 10/17 at about 7 pm. When my wife came home, she indicated that it had happened to her several times the night before.
I do not have the phone number provided in the pop up window, but next time it happens I'll take a snap shot of the screen. I'm wondering if this is some kind of a hack. We never did call the number on the screen, but what if we did? Is it really a Cox "support" phone number?