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JB_LaVista's avatar
JB_LaVista
New Contributor

buffering too long

can not troubleshoot the buffering problem.. tried new address on browser but still gets stuck...  ???  any other ideas/resolutions??

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  • If you're talking about buffering in regards to the cox website and webmail there is nothing you can do. This has been a problem for many people over the last month. Cox won't acknowledge as anything other than a problem on our end and keeps suggesting the same fixes that don't work over and over.

    They have to figure out what the problem is on their end.

  • Hi JB LaVista,

    What URL are you referring to? Webmail.cox.net, www.cox.com, or a different URL? When your browser gets "stuck", what happens? Do you get an error message or a white page?

  • JB_LaVista's avatar
    JB_LaVista
    New Contributor

    Becky,  when I sign into my cox  email account (idm.east.cox.net) it take me to the menu and I select webmail: myaccount.cox.net/internetttools/home.cox...    and that's when the buffering starts..  it just stays on the page I selected "webmail"  then after getting out and going back in a couple attempts it eventually pulls up my emails...  and once my emails pull up I go out and back in a lot quicker... doesn't make sense...and happens every day..

  • Hi JB,

    Do you experience the same latency if you sign in from webmail.cox.net?

  • JB_LaVista's avatar
    JB_LaVista
    New Contributor

    couldn't access this:   and this should not be this difficult...

  • cpljp's avatar
    cpljp
    Contributor

    OP, you may have a signal issue at your house which is causing packet loss and in turn latency and buffering issues. What is your upstream levels and downstream levels from 192.168.100.1? I'm almost certain you have a RF signal issue at your home.