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Jackie_J's avatar
Jackie_J
New Contributor

Bravo app

I get an error message when trying to validate my Cox account.  I cannot even reach the sign-in. It's been this way for the past month or so!

Bravo app

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  • Jackie_J's avatar
    Jackie_J
    New Contributor

    I get this code.  I select Cox as my provider and then I receive this error.  Also, on my iphone and my Apple tv! 

  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi Jackie J,

    We did not receive the error message that you're getting. Can you resend this information to us?

  • Jackie_J's avatar
    Jackie_J
    New Contributor

    HTTP Status 500 - Internal Error occured while trying to process the request. Transaction

    ID: 37b93775-fdf2196b-94a31299-493eaa89-d3d43427-d0a failed.

  • ReneeG's avatar
    ReneeG
    Former Moderator
    Jackie J,

    So that we can look into this on the backend, please email our team at cox.help@cox.com. Be sure to include your name, complete address, and your issue.