I have a brand new Contour - just installed today. In the past 4 hours it has rebooted 5 TIMES for no reason. Sometimes it's when I'm changing channels, but other times the remote was not touched. How do I fix this issue????

drstephm, I apologize for the delay. Did you have a professional install or a self install? Is the cable straight from the wall to the receiver? Is the power cord plugged into a wall outlet or a surge protector?

Professional. Wall to receiver. Surge protector. I've read about using wall outlet, yet I do not want to be responsible if lightning strikes and ruins the Contour. It's also a refurbished unit.

Hi Drstephm, We’d like to take a closer look at the issue you’re experiencing. Please email my team at cox.help@cox.com with this post, your full name and complete address.

I have been having the same issue, random reboots with the box not being used. You are not alone. Since the tech came out and fixed some of the pixel and sound issues.

Brand new Contour rebooting!

12 Replies

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Drstephm
New Contributor
MAKE THAT 6 TIMES!!!!!
StephanieA
Former Moderator
drstephm,

I apologize for the delay. Did you have a professional install or a self install? Is the cable straight from the wall to the receiver? Is the power cord plugged into a wall outlet or a surge protector?
Drstephm
New Contributor
Professional. Wall to receiver. Surge protector. I've read about using wall outlet, yet I do not want to be responsible if lightning strikes and ruins the Contour. It's also a refurbished unit.
MariaL
Moderator
Hi Drstephm,

We’d like to take a closer look at the issue you’re experiencing. Please email my team at cox.help@cox.com with this post, your full name and complete address.
connect_lv
New Contributor II
I have been having the same issue, random reboots with the box not being used. You are not alone. Since the tech came out and fixed some of the pixel and sound issues.
StephanieA
Former Moderator
connect lv,

Are you having issues with only one receiver? If so, is the cable straight from the wall to the receiver? Is the receiver plugged into an electrical outlet or a surge protector?
connect_lv
New Contributor II
One Receiver. Connected to Surge protector. Had Tech out three times this month seems it was the contour box and maybe the exterior cox connection. Waiting to see if the last fix and a new box fixes problem. Thanks for your response.
StephanieA
Former Moderator
connect lv,

If the issue continues, please move the electrical cord to the outlet to verify the outcome.
connect_lv
New Contributor II
Thanks no random reboot .... but now I have dvr Issues...I have dvr service which I pay for, It quit or I can,t access it with my remote

Could it be the remote ?
No_More_Cable_B
New Contributor
For your clients. No more cable bills: https://www.youtube.com/watch?v=wROUdmO-uY8